On a Mac, you need to manually set the permissions as per the below.
Download the agent from the link above.
Once downloaded, double click on the file in your downloads folder and install the application.
You'll see a prompt notifying that macOS cannot verify the developer of the package. This is because ConnectWise Control is not a Mac application, and the package file is created each time it is built.
After the application has been installed, you will be presented with the screen below :
In the Screen Recording section of the large prompt, click Request Access.
When system preferences opens, click on the pad lock in the bottom left hand corner and unlock the pad lock with your Mac password.
- Select the ConnectWise Control client. The name will begin with "connectwisecontrol".
- You'll see another window with the option Quit Now. Click Quick Now and the client will automatically restart.